Challenge
When the CEO of Birch Run Chamber of Commerce & CVB contacted Expert Human Resources he was at his wits end. He was struggling with multiple workplace issues as well as compliance fears.
Solution
First, we listened thoroughly to the CEO and talked to him about his organization mission, as well as short-term and long-term goals. We then:
- Developed appropriate policies and procedures
- Worked with him on compliance requirements
- Conducted job analysis, reviewed classifications to ensure compliance, and created job descriptions
- Recommended streamlined processes
Results
- Avoidance of workplace litigation via upgraded policies and processes
- Avoidance of expensive non-compliance fees and penalties
- Reduced distraction of the CEO’s involvement with workplace issues allowing increased focus on Chamber operations and strategic planning
- A clearly defined compensation process as well as job responsibilities
- Improved confidence in decisions making
- Improved work flow
- Better customer service delivery
- Improved organization efficiency and productivity
- Peace of mind…
“The services you provided; i.e., the job analysis and job descriptions to keep staff on track; the policies and procedures that we so needed to be compliant; and your assistance with employee classifications and pay decisions. The changes you facilitated are a huge help to me in my day-to-day operations.”
Mike Szukhent, CEO,
Birch Run Chamber of Commerce & CVB
Birch Run Chamber of Commerce & CVB
